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SLEEP SUPPORT SERVICES AGREEMENT

Postpartum Network, LLC


Concierge Sleep Support & Overnight Sleep Training Services Agreement

This Sleep Support Services Agreement (“Agreement”) is entered into between Postpartum Network, LLC (“PPN,” “Provider,” or “Company”) and the undersigned client(s) (“Client,” “Parent,” or “Parents”).

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By signing this Agreement, Client acknowledges that they have read, understood, and voluntarily agreed to the following terms and conditions regarding sleep support services provided by PPN.

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1. PURPOSE OF SERVICES

PPN provides concierge-style infant and toddler sleep support services intended to educate, guide, and support families in establishing healthy, developmentally appropriate sleep habits and routines.

Services may include:

  • Virtual sleep consultations

  • Customized sleep plans

  • Schedule and routine guidance

  • Feeding and sleep log review

  • Sleep environment evaluations

  • In-home sleep support

  • Overnight sleep implementation support

  • Parent coaching and education

  • Follow-up communication

  • Educational sleep resources and materials

PPN’s services are educational and supportive in nature and are not medical treatment, therapy, behavioral health treatment, or a guarantee of specific sleep outcomes.

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2. NATURE OF SLEEP SUPPORT & TRAINING

Client understands and acknowledges that:

  • Sleep development varies significantly among infants and children

  • Sleep training and behavioral sleep shaping may involve periods of crying, fussiness, protest, disrupted sleep, frustration, or temporary regressions

  • Some sleep methods may be emotionally difficult for parents

  • Results depend heavily on consistency, developmental readiness, temperament, illness, feeding patterns, environment, and caregiver participation

  • No specific sleep outcome can be guaranteed

PPN does not require or force any specific sleep training method. Recommendations are educational in nature, and parents maintain full authority over implementation decisions.

Client may discontinue implementation of any recommendation at any time.

Client understands that crying is a normal form of infant and toddler communication and protest during behavioral change and routine adjustments. PPN does not guarantee that infants or toddlers will not cry during implementation.

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3. DEVELOPMENTALLY APPROPRIATE EXPECTATIONS

Client understands:

  • Infants and children develop sleep skills at different rates

  • Night wakings may remain developmentally appropriate

  • Some infants may continue to require overnight feeds

  • Teething, illness, travel, growth spurts, developmental leaps, vaccinations, separation anxiety, and regressions may temporarily disrupt sleep progress

  • Sleep training does not guarantee uninterrupted overnight sleep, independent sleep, nap success, or elimination of all night wakings

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4. CLIENT RESPONSIBILITIES

Client agrees to:

  • Provide accurate, truthful, and complete information regarding the child’s medical history, feeding history, sleep history, medications, developmental concerns, diagnoses, routines, and household circumstances

  • Inform PPN of any medical concerns including reflux, respiratory concerns, allergies, feeding difficulties, poor weight gain, seizures, developmental delays, behavioral concerns, or other conditions that may impact sleep

  • Consult the child’s pediatrician regarding any medical concerns

  • Maintain reasonable consistency with agreed-upon routines and implementation strategies

  • Ensure all caregivers attempt consistent implementation whenever possible

  • Maintain safe sleep practices

  • Participate honestly and consistently throughout the process

  • Provide timely communication and follow-up when requested by PPN

Client understands that incomplete, inaccurate, or withheld information may negatively impact the effectiveness of services.

Client further understands that inconsistent implementation may significantly delay or prevent progress.

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5. MUTUAL EXPECTATIONS OF SERVICES

PPN agrees to provide sleep support services to the best of its ability using professional experience, clinical knowledge, evidence-based sleep education, and information provided by the Client regarding the child, household, parenting preferences, routines, lifestyle, and goals.

Recommendations and guidance are developed using:

  • Information provided by the Client

  • Developmentally appropriate sleep expectations

  • Evidence-based sleep education

  • The child’s temperament and needs

  • The family’s parenting style and comfort level

Client understands that successful sleep training requires commitment, consistency, structure, and caregiver participation.

In return, Client agrees to:

  • Follow agreed-upon sleep schedules, routines, feeding guidance, and implementation recommendations as consistently as possible

  • Maintain communication with PPN during implementation

  • Ensure all caregivers understand and follow the agreed-upon plan

Client understands that inconsistent implementation by parents, relatives, babysitters, nannies, grandparents, or other caregivers may negatively impact sleep progress and outcomes.

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6. PROGRAM READINESS & IMPLEMENTATION REQUIREMENTS

Clients should only begin the sleep training process when they are able to dedicate approximately fourteen (14) consecutive days and nights to consistent implementation of the sleep plan, routines, schedules, and recommendations provided by PPN.

During this implementation period, Client agrees to:

  • Follow recommended sleep schedules, routines, feeding schedules, and implementation guidance as consistently as possible

  • Minimize unnecessary disruptions to the child’s routine

  • Ensure all caregivers are informed of and committed to following the agreed-upon plan

  • Maintain consistency across all caregivers and sleep environments whenever possible

PPN strongly recommends delaying the start of sleep training if the family anticipates:

  • Travel

  • Visitors or family staying in the home

  • Holidays

  • Schedule disruptions

  • Daycare transitions

  • Illness within the household

  • Vaccinations

  • Major developmental transitions

  • Significant routine changes

  • Any event likely to interfere with consistency

PPN recommends families “clear their calendar” as much as reasonably possible during the initial implementation period to allow for maximum consistency and success.

For overnight and independent sleep-focused programs:

  • The child must sleep in their own designated sleep space

  • The sleep environment should remain consistent throughout implementation

  • The child should generally be at least ten (10) weeks old and/or approximately eleven (11) pounds unless otherwise approved by the child’s pediatrician

  • The child should be generally healthy and medically appropriate for participation

If Client has any concerns regarding developmental readiness, feeding needs, medical conditions, weight gain, prematurity, respiratory concerns, or overall suitability for sleep training, Client agrees to consult the child’s pediatrician or healthcare provider prior to beginning services.

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7. PEDIATRICIAN CLEARANCE & MEDICAL DISCLAIMER

Client acknowledges that PPN does not provide:

  • Medical diagnosis

  • Medical treatment

  • Medical monitoring

  • Mental health services

  • Therapy

  • Lactation diagnosis or treatment

  • Prescription recommendations

  • Emergency medical care

Client understands that:

  • Sleep concerns may have underlying medical causes

  • Medical concerns should be discussed with the child’s pediatrician prior to beginning sleep support services

  • PPN may recommend postponing services until medical concerns are addressed

Client agrees to consult with the child’s pediatrician regarding readiness and approval for sleep training or sleep support services prior to implementation.

PPN recommends pediatric clearance before beginning any sleep training process, particularly for infants with:

  • Medical concerns

  • Feeding concerns

  • Weight gain concerns

  • Prematurity

  • Respiratory conditions

  • Developmental concerns

  • Ongoing overnight feeding needs

If the child develops:

  • Fever

  • Respiratory distress

  • Cyanosis

  • Dehydration

  • Persistent vomiting

  • Lethargy

  • Feeding refusal

  • Abnormal behavior

  • Signs of illness

Client agrees to contact the child’s pediatrician or emergency services immediately.

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8. SAFE SLEEP POLICY

PPN follows current American Academy of Pediatrics (AAP) safe sleep recommendations, including:

  • Infant placed alone, on their back, in a crib, bassinet, or approved sleep surface

  • No loose blankets, pillows, stuffed animals, or bumpers

  • Firm, flat sleep surface

  • Appropriate room temperature

  • Safe swaddling practices when age-appropriate

  • Discontinuation of swaddling once rolling signs are present

PPN reserves the right to discontinue services if unsafe sleep conditions place the child at risk.

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9. SCOPE OF SERVICES

A virtual sleep consultation is required prior to the start of any sleep training services, including all in-home and overnight sleep support packages.

The purpose of the consultation is to:

  • Review the child’s sleep history

  • Discuss routines, feeding, schedules, and sleep environment

  • Assess developmental readiness

  • Review caregiver goals and expectations

  • Discuss implementation recommendations

  • Ensure all caregivers understand the proposed plan

PPN reserves the right to postpone, modify, or decline services if the required consultation has not been completed or if PPN determines the child may not yet be an appropriate candidate for sleep training services.

Depending on the selected package, services may include:

Guided Sleep Support (Virtual)

  • Virtual consultation

  • Written sleep plan

  • Sleep log review

  • Schedule guidance

  • Sleep environment recommendations

  • Follow-up communication

In-Home Sleep Support

  • Bedtime routine implementation

  • Hands-on coaching

  • Sleep environment optimization

  • Parent education

  • Routine support

Overnight Sleep Support

  • Overnight implementation assistance

  • Infant soothing and settling support

  • Assistance maintaining consistency overnight

  • Bottle preparation and cleaning

  • Pump part cleaning

  • Light infant-related tasks directly connected to overnight care

 

10. SERVICES NOT INCLUDED

Unless specifically agreed upon in writing, services do not include:

  • Medical treatment

  • Sick child care

  • Sibling care

  • Transportation

  • Housekeeping

  • Deep cleaning

  • Pet care

  • Meal preparation

  • Daytime nanny services

  • Continuous on-demand communication outside agreed support windows

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11. OVERNIGHT SERVICES & PARENT RESPONSIBILITY

Client acknowledges:

  • Parents remain legally responsible for the child at all times

  • PPN staff are not replacing medical professionals or hospital-level monitoring

  • Parents must remain reachable during overnight services

  • Monitoring devices (Owlet, Nanit, monitors, etc.) do not replace medical care or supervision

If PPN believes emergency medical care is necessary, PPN may contact emergency services.

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12. HOME ENVIRONMENT & SAFETY

Client agrees to provide:

  • A safe working environment

  • Smoke-free and drug-free environment during services

  • Functional heating/cooling and utilities

  • Safe access to the residence

  • Reasonably clean and sanitary conditions

  • Secured pets if disruptive or aggressive

PPN reserves the right to discontinue services immediately if staff safety is compromised.

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13. ILLNESS & INFECTIOUS DISEASE POLICY

Client agrees to notify PPN immediately if any household member develops:

  • Fever

  • Vomiting or diarrhea

  • Influenza

  • COVID-19

  • RSV

  • Hand-foot-mouth disease

  • Contagious illness symptoms

PPN reserves the right to postpone or discontinue services due to illness exposure or safety concerns.

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14. RECORDING DEVICES & PRIVACY

Client agrees to disclose the presence of any:

  • Cameras

  • Audio recording devices

  • Baby monitors with recording capability

PPN respects the Client’s right to maintain home security systems; however:

  • Recordings may not be altered, manipulated, or publicly distributed in a misleading manner

  • Staff private areas (bathrooms, changing areas, designated private spaces) may not be recorded

  • PPN reserves the right to discontinue services if recording practices violate privacy expectations or applicable law

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15. COMMUNICATION BOUNDARIES

Client understands:

  • Communication is limited to the support package purchased

  • Response times are not immediate unless specifically arranged

  • Excessive texting, emailing, or after-hours communication may require additional support fees

Emergencies should never be directed to PPN and should instead be directed to emergency services or the child’s pediatrician.

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16. COMPLIMENTARY EMAIL SUPPORT

PPN may provide limited complimentary email support related to:

  • Login assistance

  • Access questions

  • Technical difficulties

  • General clarification regarding purchased materials or services

Complimentary support does NOT include:

  • Personalized sleep troubleshooting

  • Ongoing coaching

  • Customized schedule adjustments

  • Behavioral assessment

  • Individualized sleep planning

Clients seeking personalized sleep guidance beyond purchased services may schedule additional consultations through Postpartum Network.

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17. FEES, PAYMENTS & SCHEDULING

  • Payment terms will be outlined in invoices or booking confirmations

  • Services are not reserved until payment and signed agreements are received

  • Scheduling fees and retainers are non-refundable unless otherwise stated

  • Outstanding balances may result in cancellation or suspension of services

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18. EXPIRATION OF SERVICES

All consultations, support packages, follow-up services, and unused support sessions must be redeemed within the timeframe specified at purchase.

Unused services not redeemed within the applicable timeframe shall expire automatically without refund or credit unless otherwise agreed upon in writing by PPN.

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19. CANCELLATION & RESCHEDULING POLICY

  • Cancellations made with less than 48 hours’ notice may be charged in full

  • Missed consultations or no-shows are non-refundable

  • Rescheduling requests are subject to availability

  • PPN reserves the right to reschedule services due to illness, emergencies, unsafe conditions, staffing limitations, or weather

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20. CHARGEBACKS & PAYMENT DISPUTES

Client agrees to make every reasonable attempt to resolve concerns directly with PPN prior to initiating a chargeback, payment dispute, or reversal through a financial institution.

By purchasing services, Client acknowledges and agrees that:

  • Educational materials, consultation time, sleep plans, and reserved scheduling constitute delivered value

  • Access to materials and services may be revoked immediately upon initiation of a payment dispute

  • PPN may provide this signed Agreement, communication records, scheduling records, proof of service delivery, login access records, and documentation of delivered materials to the financial institution investigating the dispute

Fraudulent or bad-faith chargebacks may result in collections activity, legal action, and recovery of attorney fees and associated costs where permitted by law.

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21. REFUND POLICY

Due to the personalized, preparatory, educational, and time-sensitive nature of PPN services, all sales, consultations, sleep plans, coaching packages, overnight services, and educational materials are final.

NO REFUNDS SHALL BE PROVIDED FOR ANY REASON, INCLUDING BUT NOT LIMITED TO:

  • Dissatisfaction with progress

  • Child temperament

  • Sleep regressions

  • Illness

  • Developmental changes

  • Parent inconsistency

  • Schedule conflicts

  • Early discontinuation of services

  • Change of mind

  • Failure to implement recommendations

Exceptions may only be made in the event of an “Act of God” as defined within this Agreement.

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22. ACT OF GOD / FORCE CANCELLATION

If an Act of God, including but not limited to:

  • Fire

  • Flood

  • Earthquake

  • Severe weather event

  • Natural disaster

  • Death in the immediate family

  • Government emergency order

  • Other unavoidable catastrophic event

prevents continuation of services, Client shall only be responsible for payment for services already rendered, consultation time already completed, and materials already delivered.

No additional penalties or charges shall apply beyond services already performed.

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23. INTELLECTUAL PROPERTY

All sleep plans, educational materials, forms, guides, templates, downloadable materials, recordings, videos, written content, and educational resources provided by PPN remain the sole intellectual property of Postpartum Network, LLC.

Materials may not be:

  • Copied

  • Shared publicly

  • Redistributed

  • Sold

  • Reproduced

  • Republished

  • Used commercially

  • Taught as another person’s work

without written permission from PPN.

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24. COURSE, MATERIALS & CONTENT USAGE POLICY

All materials, courses, sleep plans, guides, forms, downloads, videos, templates, recordings, educational content, and written resources provided by PPN are proprietary and confidential educational materials intended solely for the purchasing household.

Access is limited to:

  • The purchasing Client

  • The child’s primary caregivers within the same household

Materials are intended for use within six (6) months of access and are designed specifically for families with children between approximately four (4) and twenty-three (23) months experiencing sleep difficulties.

The following actions are strictly prohibited:

  • Sharing passwords or login credentials

  • Sharing downloadable materials outside the household

  • Republishing materials

  • Reselling content

  • Copying or reproducing materials

  • Teaching or repurposing materials as one’s own work

  • Using materials for professional or commercial sleep consulting purposes

Purchase of PPN educational sleep materials by sleep consultants, coaches, pediatric sleep professionals, or adjacent professionals for purposes of replication, adaptation, competition, or redistribution is expressly prohibited.

Violation of these terms may result in:

  • Immediate termination of access

  • Revocation of purchased materials

  • Legal action

  • Financial damages claims where applicable

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25. RESPECTFUL CONDUCT POLICY

PPN maintains a professional, respectful work environment.

The following may result in immediate termination of services without refund:

  • Harassment

  • Threatening behavior

  • Discrimination

  • Aggressive conduct

  • Sexual comments or advances

  • Intoxication

  • Unsafe conditions

  • Illegal drug activity

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26. NO GUARANTEE OF RESULTS

Client acknowledges that PPN makes no guarantees regarding:

  • Sleeping through the night

  • Nap duration or quality

  • Elimination of night wakings

  • Independent sleep

  • Feeding changes

  • Specific timelines for progress

All children respond differently to sleep support interventions.

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27. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • PPN shall not be liable for indirect, incidental, consequential, emotional, or special damages arising from services

  • Client assumes full responsibility for parenting decisions and implementation choices

  • PPN is not responsible for outcomes related to illness, developmental changes, regressions, feeding issues, temperament, or inconsistent implementation

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28. FORCE MAJEURE

PPN shall not be liable for delays, cancellations, or inability to perform services caused by circumstances outside reasonable control, including:

  • Severe weather

  • Natural disasters

  • Power outages

  • Illness

  • Staffing emergencies

  • Transportation issues

  • Government actions

  • Emergencies

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29. ELECTRONIC COMMUNICATION & SIGNATURES

Client agrees that:

  • Electronic signatures are legally binding

  • Agreements, invoices, forms, and communication may be delivered electronically

  • Text messaging and email may be used for scheduling and service communication

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30. GOVERNING LAW

This Agreement shall be governed by the laws of the State of Tennessee.

Any legal disputes shall be handled in the appropriate courts located within Tennessee.

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31. TERMS & TERMINATION

This Agreement shall terminate automatically upon completion of all services purchased under this Agreement unless terminated earlier pursuant to the terms herein.

PPN reserves the right to terminate services immediately for:

  • Non-payment

  • Harassment

  • Unsafe conditions

  • Violation of Agreement terms

  • Misuse of materials

  • Excessive or inappropriate communication

  • Illegal activity

  • Conduct deemed harmful to staff or business operations

Termination of services does not entitle Client to any refund.

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32. DISCLAIMER OF MEDICAL ADVICE & RELEASE OF LIABILITY

PPN provides non-medical pediatric sleep education, coaching, and support services.

PPN services are intended for educational and supportive purposes only and are NOT intended to:

  • Replace medical care

  • Replace pediatric evaluation

  • Diagnose conditions

  • Treat illness

  • Provide medical advice

  • Provide psychological treatment

  • Replace consultation with a licensed healthcare provider

Client agrees that no information provided by PPN shall be interpreted or relied upon as medical advice.

Client agrees to consult their pediatrician or qualified healthcare provider regarding:

  • Medical concerns

  • Feeding concerns

  • Respiratory concerns

  • Developmental concerns

  • Behavioral concerns

  • Any health-related questions

If medical concerns arise or persist, Client agrees not to delay or disregard seeking professional medical care.

PPN expressly disclaims liability for any loss, injury, illness, damages, claims, or adverse outcomes allegedly resulting from implementation of educational sleep guidance or information provided.

Participation in PPN services is entirely voluntary.

Client acknowledges that:

  • Infant and toddler sleep guidance may involve risks, including emotional distress, crying, disrupted sleep, fatigue, frustration, or behavioral resistance

  • Outcomes vary significantly between children

  • Parenting decisions remain solely the responsibility of the Client

Client knowingly and voluntarily releases, waives, and discharges PPN, its owners, contractors, nurses, employees, agents, and representatives from any and all claims, liabilities, demands, damages, causes of action, or expenses arising from participation in services, except in cases of gross negligence or intentional misconduct where prohibited by law.

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33. CONFIDENTIALITY

Client acknowledges that materials, guidance, sleep plans, educational resources, and proprietary processes shared by PPN are confidential and intended solely for the Client relationship established under this Agreement.

Client agrees:

  • Not to disclose confidential information outside the intended household caregivers

  • Not to share proprietary methods or written materials publicly

  • To take reasonable measures to protect confidential materials from unauthorized access or distribution

Client further acknowledges that recommendations are customized specifically to the individual child and family situation and may not be appropriate for others outside the Client relationship.

Client agrees to notify PPN in writing of any known misuse, unauthorized sharing, or misappropriation of confidential materials.

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34. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes prior discussions, representations, or understandings.

Any modifications must be made in writing and agreed upon by both parties.

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